Pulse
Every finished conversation is scored 1 to 5 on five dimensions, with the reason it got each score. Use this to find where the agent experience is weakest, then open a conversation to read the scorer's reasoning and judge it yourself.
Could not load Pulse: Worker API /admin/pulse/stats?days=7&marked=exclude failed with 401 Try again
Needs attention
The lowest-scoring conversations in the last 7 days . Open one to read why the scorer gave the score and decide whether you agree.
| Score | Where | Case | Flags | Customer said | Scored | Open |
|---|---|---|---|---|---|---|
| Could not load this list: Worker API /admin/pulse/scores?days=7&sort=worst&marked=exclude&limit=12 failed with 401 | ||||||