Judgements

Requests Powder assessed on its own, with nothing written to another system. Here to check whether it decided well: open the conversation behind any row and judge the call. Outcome reports one thing only — whether the case went to a colleague. "Not escalated" does not promise the customer got a reply, and a decline and a mid-conversation question read the same; the Why column is what tells them apart. This is a derived view of what the pipeline recorded, not a source of truth.