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93 messages Ā· 27 events Ā· 13 matched
Customer9:04 AM

hello

Decisionprocessed
Categorygeneral
Confidence0.95
Read toolswhatsapp.send_reply
Actions
whatsapp.send_replyexecuted
greetingawaiting_customer_query
Customer initiated conversation with a greeting. Responded with friendly welcome and prompt for their needs.
AIPowder AI9:05 AM

Hey! šŸ‘‹ Welcome to Ridestore. How can I help you today? Looking for something specific, or have a question about an order?

OPOperator9:05 AM

testing user functionality

Twilio API failed with 400: {"code":21211,"message":"The 'To' number whatsapp:%2B23058178384 is not a valid phone number.","more_info":"https://www.twilio.com/docs/errors/21211","status":400}
OPOperator9:07 AM

hello

Twilio API failed with 400: {"code":21211,"message":"The 'To' number whatsapp:%2B23058178384 is not a valid phone number.","more_info":"https://www.twilio.com/docs/errors/21211","status":400}
Customer9:17 AM

hello

Decisionprocessed
Categorygeneral
Confidence0.95
Read toolswhatsapp.send_reply
Actions
whatsapp.send_replyexecuted
GREETING_ONLYNO_SPECIFIC_REQUESTAWAITING_CUSTOMER_RESPONSE
Customer sent initial greeting. Responded with warm welcome and open-ended offer to help. Awaiting customer's actual question or concern.
AIPowder AI9:17 AM

Hey there! šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the perfect gear, or anything else ā€” I'm here for you šŸ˜Š

Customer9:24 AM

hello!

Decisionprocessed
Categorygeneral
Confidence0.95
Read toolswhatsapp.send_reply
Actions
whatsapp.send_replyexecuted
GREETING_MESSAGEAWAITING_CUSTOMER_INQUIRYNO_ACTION_REQUIRED
**Initial Contact** - Customer sent greeting - Awaiting specific inquiry - Ready to assist with next message
AIPowder AI9:24 AM

Hey there! šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the right gear, or anything else ā€” I'm here for you šŸ˜Š

Customer9:27 AM

hello

Decisionprocessed
Categorygeneral
Confidence0.95
Read toolswhatsapp.send_reply
Skippedintercom.apply_tags
Actions
whatsapp.send_replyexecuted
intercom.apply_tagsskipped
GREETING_ONLYAWAITING_CUSTOMER_QUESTION
**Initial greeting from customer** - No specific question yet - Awaiting customer's inquiry - Ready to assist once they provide details
AIPowder AI9:27 AM

Hey there šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, sizing, product info, or anything else ā€” I'm here for you šŸ˜Š

Customer9:28 AM

hello

Decisionprocessed
Categorygeneral
Confidence0.95
Read toolswhatsapp.send_reply
Skippedintercom.apply_tags
Actions
whatsapp.send_replyexecuted
intercom.apply_tagsskipped
GREETING_INITIALAWAITING_CUSTOMER_NEED
Customer sent initial greeting. Responded with warm welcome and open-ended offer to help. Waiting for customer to share their question or concern.
AIPowder AI9:28 AM

Hey there šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's about an order, product questions, or anything else ā€” I'm here for you šŸ˜Š

Decisionprocessed
Categorygeneral
Confidence0.95
Read toolswhatsapp.send_reply
Actions
whatsapp.send_replyexecuted
greeting_onlyawaiting_customer_request
Customer greeting - awaiting specific inquiry. Multiple greetings in conversation history suggest possible test messages or connectivity issues.
AIPowder AI9:34 AM

Hey! šŸ‘‹ Welcome to Ridestore. How can I help you today? Looking for something specific, or have a question about an order?

Operator9:34 AM

testing user functionality

Operator9:34 AM

hello

Customer9:34 AM

hello

AIPowder AI9:34 AM

Hey there! šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the perfect gear, or anything else ā€” I'm here for you šŸ˜Š

Customer9:34 AM

hello!

AIPowder AI9:34 AM

Hey there! šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the right gear, or anything else ā€” I'm here for you šŸ˜Š

AIPowder AI9:34 AM

Hey there šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, sizing, product info, or anything else ā€” I'm here for you šŸ˜Š

AIPowder AI9:34 AM

Hey there šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's about an order, product questions, or anything else ā€” I'm here for you šŸ˜Š

Customer9:34 AM

hey

AIPowder AI9:34 AM

Hey there šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the perfect gear, sizing advice, or anything else ā€” I'm here for you šŸ˜Š

Decisionprocessed
Categorygeneral
Confidence0.95
Read toolswhatsapp.send_reply
Actions
whatsapp.send_replyexecuted
greeting_onlyawaiting_customer_need
Customer sent casual greeting ('heyo'). Standard initial greeting provided. Awaiting customer's actual question or request.
AIPowder AI9:35 AM

Hey! šŸ‘‹ Welcome to Ridestore. How can I help you today? Looking for something specific, or have a question about an order?

AIPowder AI9:35 AM

Hey there! šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the perfect gear, or anything else ā€” I'm here for you šŸ˜Š

AIPowder AI9:35 AM

Hey there šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's about an order, product questions, or anything else ā€” I'm here for you šŸ˜Š

Operator9:35 AM

testing user functionality

Operator9:35 AM

hello

Customer9:35 AM

hello!

AIPowder AI9:35 AM

Hey there! šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the right gear, or anything else ā€” I'm here for you šŸ˜Š

Customer9:35 AM

hello

AIPowder AI9:35 AM

Hey there šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, sizing, product info, or anything else ā€” I'm here for you šŸ˜Š

Customer9:35 AM

hey

AIPowder AI9:35 AM

Hey there šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the perfect gear, sizing advice, or anything else ā€” I'm here for you šŸ˜Š

Customer9:35 AM

heyo

AIPowder AI9:35 AM

Hey! šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the perfect gear, sizing advice, or anything else ā€” I'm here for you šŸ˜Š

Operator9:35 AM

testing user functionality

Operator9:35 AM

hello

Customer9:35 AM

hello!

Decisionprocessed
Categorygeneral
Confidence0.95
Read toolswhatsapp.send_reply
Actions
whatsapp.send_replyexecuted
meta_questionlikely_testingconversation_count_query
Customer asked how many times they've greeted the bot. Appears to be testing the system ā€” multiple identical greetings in quick succession (15+ instances). Counted greetings and responded warmly. No action needed unless they have a real question.
AIPowder AI9:35 AM

Hey there šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's about an order, product questions, or anything else ā€” I'm here for you šŸ˜Š

AIPowder AI9:35 AM

Hey there šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, sizing, product info, or anything else ā€” I'm here for you šŸ˜Š

Customer9:35 AM

hello

AIPowder AI9:35 AM

Hey! šŸ‘‹ Welcome to Ridestore. How can I help you today? Looking for something specific, or have a question about an order?

AIPowder AI9:35 AM

Hey there! šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the perfect gear, or anything else ā€” I'm here for you šŸ˜Š

AIPowder AI9:35 AM

Hey there! šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the right gear, or anything else ā€” I'm here for you šŸ˜Š

Customer9:35 AM

hey

AIPowder AI9:35 AM

Hey there šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the perfect gear, sizing advice, or anything else ā€” I'm here for you šŸ˜Š

Customer9:35 AM

heyo

AIPowder AI9:35 AM

Hey! šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the perfect gear, sizing advice, or anything else ā€” I'm here for you šŸ˜Š

Customer9:35 AM

how many times have i greeted you?

AIPowder AI9:36 AM

Hey! šŸ‘‹ Looking at our conversation, you've said hello/hey about 15 times in the last half hour! šŸ˜Š I'm guessing you might be testing something, or maybe there's something specific I can help you with? Either way, I'm here whenever you need me!

Decisionprocessed
Categoryorder_status
Confidence0.95
Read toolsintercom.save_draft_reply, whatsapp.send_reply
Skippedintercom.post_internal_note
Actions
intercom.post_internal_noteskippedIntercom request POST /conversations/+23058178384/reply failed with 404: {"type":"error.list","request_id":"003snl3rqa2hitm8aksg","errors":[{"code":"not_found","message":"Resource Not Found"}]}
intercom.save_draft_replyexecuted
whatsapp.send_replyexecuted
order_lookup_requestedno_order_number_providedself_serve_path_offeredawaiting_details
**Customer Request:** Order lookup via email (abdulrahman@ridestore.com) **Context:** Customer asking if we can pull orders by email. No order number provided yet. **Action Taken:** Explained limited lookup capability without order number. Offered alternative paths: - Provide order number for direct lookup - Log into account at ridestore.com - Clarify specific question (tracking, returns, etc.) **Next Steps:** Awaiting customer response with order number or clarification on what they need help with. **Note:** This appears to be an internal Ridestore email address (employee?). If they continue to need order lookup by email, may need human escalation for backend access.
AIPowder AI9:44 AM

Hey there! šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the perfect gear, or anything else ā€” I'm here for you šŸ˜Š

Customer9:44 AM

hello

AIPowder AI9:44 AM

Hey there šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's about an order, product questions, or anything else ā€” I'm here for you šŸ˜Š

Operator9:44 AM

hello

AIPowder AI9:44 AM

Hey there! šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the right gear, or anything else ā€” I'm here for you šŸ˜Š

Operator9:44 AM

testing user functionality

Customer9:44 AM

hello!

Customer9:44 AM

hey

AIPowder AI9:44 AM

Hey! šŸ‘‹ Welcome to Ridestore. How can I help you today? Looking for something specific, or have a question about an order?

AIPowder AI9:44 AM

Hey there šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, sizing, product info, or anything else ā€” I'm here for you šŸ˜Š

AIPowder AI9:45 AM

Hey there šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the perfect gear, sizing advice, or anything else ā€” I'm here for you šŸ˜Š

Customer9:45 AM

heyo

AIPowder AI9:45 AM

Hey! šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the perfect gear, sizing advice, or anything else ā€” I'm here for you šŸ˜Š

Customer9:45 AM

how many times have i greeted you?

AIPowder AI9:45 AM

Hey! šŸ‘‹ Looking at our conversation, you've said hello/hey about 15 times in the last half hour! šŸ˜Š I'm guessing you might be testing something, or maybe there's something specific I can help you with? Either way, I'm here whenever you need me!

Customer9:45 AM

can you find my orders attached to my email? abdulrahman@ridestore.com

AIPowder AI9:45 AM

Hey! šŸ‘‹ I'd love to help you check on your orders. Unfortunately, I don't have direct access to order systems tied to specific emails right now. That said, if you have an order number handy, I can definitely look into the details for you! Or if you let me know what you're wondering about (tracking, status, returns, etc.), I can guide you from there šŸ˜Š Alternatively, you can check all your orders by logging into your account at ridestore.com ā€” everything should be there under 'My Orders'. What works best for you?

Decisionprocessed
Categoryorder_status
Confidence0.95
Read toolsintercom.save_draft_reply, whatsapp.send_reply
Skippedintercom.post_internal_note
Actions
intercom.post_internal_noteskippedIntercom request POST /conversations/+23058178384/reply failed with 404: {"type":"error.list","request_id":"003slrj8pv9sf4oj4otg","errors":[{"code":"not_found","message":"Resource Not Found"}]}
intercom.save_draft_replyexecuted
whatsapp.send_replyexecuted
ORDER_SEARCH_SUCCESSMULTIPLE_ORDERS_FOUNDAWAITING_SPECIFIC_REQUEST
**Customer Query:** Asked if I can find orders by email (abdulrahman@ridestore.com) **Action Taken:** Successfully searched orders by email **Result:** Found 20 orders total - 6 shipped/complete orders - 13 pending orders - Most recent: MT35733 (2026-03-09) **Status:** Provided order summary. Awaiting customer to specify which order they need help with.
AIPowder AI9:50 AM

Hey there šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, sizing, product info, or anything else ā€” I'm here for you šŸ˜Š

AIPowder AI9:50 AM

Hey there! šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the right gear, or anything else ā€” I'm here for you šŸ˜Š

Customer9:50 AM

heyo

AIPowder AI9:50 AM

Hey! šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the perfect gear, sizing advice, or anything else ā€” I'm here for you šŸ˜Š

Operator9:50 AM

testing user functionality

AIPowder AI9:50 AM

Hey there! šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the perfect gear, or anything else ā€” I'm here for you šŸ˜Š

Customer9:50 AM

hello!

Customer9:50 AM

how many times have i greeted you?

AIPowder AI9:50 AM

Hey there šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's about an order, product questions, or anything else ā€” I'm here for you šŸ˜Š

AIPowder AI9:50 AM

Hey! šŸ‘‹ Welcome to Ridestore. How can I help you today? Looking for something specific, or have a question about an order?

Operator9:51 AM

hello

Customer9:51 AM

hey

AIPowder AI9:51 AM

Hey there šŸ‘‹ Thanks so much for reaching out! How can I help you today? Whether it's a question about an order, finding the perfect gear, sizing advice, or anything else ā€” I'm here for you šŸ˜Š

Customer9:51 AM

hello

AIPowder AI9:51 AM

Hey! šŸ‘‹ Looking at our conversation, you've said hello/hey about 15 times in the last half hour! šŸ˜Š I'm guessing you might be testing something, or maybe there's something specific I can help you with? Either way, I'm here whenever you need me!

Customer9:51 AM

can you find my orders attached to my email? abdulrahman@ridestore.com

AIPowder AI9:51 AM

Hey! šŸ‘‹ I'd love to help you check on your orders. Unfortunately, I don't have direct access to order systems tied to specific emails right now. That said, if you have an order number handy, I can definitely look into the details for you! Or if you let me know what you're wondering about (tracking, status, returns, etc.), I can guide you from there šŸ˜Š Alternatively, you can check all your orders by logging into your account at ridestore.com ā€” everything should be there under 'My Orders'. What works best for you?

Customer9:51 AM

what about now ?

AIPowder AI9:51 AM

Hey! šŸ‘‹ Yes, now I can! I found 20 orders linked to abdulrahman@ridestore.com šŸ˜Š Here's a quick overview: šŸ“¦ **Shipped orders (6):** - DO35519, MT35733, MT35565, DO35570, MT35586, MT35587, DO35571 ā³ **Pending orders (13):** - DO35739, DO35732, DO35731, MT35585, MT35584, MT35583, MT35582, MT35581, MT35580, MT35579, DO35520, DO35503, DO35492 šŸ”¢ **Most recent:** MT35733 (March 9th) Is there a specific order you'd like me to look into, or can I help with something else? Just share the order number and I'll get you all the details!

Customer10:11 AM

what was the most expensive order

Decisionprocessed
Categoryorder_status
Confidence0.95
Read toolsintercom.save_draft_reply, whatsapp.send_reply
Skippedintercom.post_internal_note
Actions
intercom.post_internal_noteskippedIntercom request POST /conversations/+23058178384/reply failed with 404: {"type":"error.list","request_id":"003sqhnldtq4to2blgbg","errors":[{"code":"not_found","message":"Resource Not Found"}]}
intercom.save_draft_replyexecuted
whatsapp.send_replyexecuted
order_history_querycustomer_curiosity
Customer asked which order was the most expensive. From the 20 orders returned for abdulrahman@ridestore.com, the highest total was **DO35731** at 229,900 SEK (2,299 SEK). Second highest was DO35732 at 219,900 SEK and DO35492 also at 219,900 SEK. All values compared in cents, normalized by currency where possible.
AIPowder AI10:12 AM

Hey! šŸ‘‹ Looking through your orders, the most expensive one was **DO35731** ā€” 2,299 SEK (about ā‚¬200/$215) placed on March 9th šŸ˜Š That one's still pending shipment. Would you like me to check on the status or help with anything else?

Customer2:10 PM

What is the most expensive shipped order ?

Decisionprocessed
Categoryorder_status
Confidence1.00
Read toolsintercom.save_draft_reply, whatsapp.send_reply
Skippedintercom.post_internal_note
Actions
intercom.post_internal_noteskippedIntercom request POST /conversations/+23058178384/reply failed with 404: {"type":"error.list","request_id":"0040chanv58gq4tmpsag","errors":[{"code":"not_found","message":"Resource Not Found"}]}
intercom.save_draft_replyexecuted
whatsapp.send_replyexecuted
order_lookup_completedshipped_orders_filtered
Customer asked about their most expensive **shipped** order. Reviewed all 20 orders from abdulrahman@ridestore.com and identified DO35519 as the most expensive shipped order ($438 USD). Six orders total have been shipped: - DO35519: $438 USD (most expensive shipped) - MT35733: 1,119.30 SEK (~$110) - MT35565: $229 USD - DO35570: $199 USD - MT35586: 1,799 SEK (~$175) - MT35587: $206.10 USD - DO35571: 1,699 SEK (~$165) Provided the answer directly.
AIPowder AI2:10 PM

Hey! šŸ‘‹ Looking at your **shipped orders**, the most expensive one is **DO35519** ā€” $438 USD, placed on February 20th šŸ˜Š That one contains 2 items and has already been delivered. Need anything else or have questions about any of your orders?

Customer2:11 PM

What items do I have

Decisionprocessed
Categoryorder_status
Confidence0.95
Read toolsintercom.save_draft_reply, whatsapp.send_reply
Skippedintercom.post_internal_note
Actions
intercom.post_internal_noteskippedIntercom request POST /conversations/+23058178384/reply failed with 404: {"type":"error.list","request_id":"0040ctbbauj11827dfcg","errors":[{"code":"not_found","message":"Resource Not Found"}]}
intercom.save_draft_replyexecuted
whatsapp.send_replyexecuted
order_details_providedline_items_listed
Customer asked about items in their most expensive shipped order (DO35519 - $438 USD). Provided line item details: - Adept Snowboard Jacket Men Whitish ($229) - Blizzard Snowboard Jacket Men Metal Blue ($209) Note: This order had a previous partial refund of $20 for the Adept jacket. Customer has 20 total orders on file (6 shipped, 13 pending).
AIPowder AI2:11 PM

Hey! šŸ‘‹ In your most expensive shipped order **DO35519**, you have 2 items: 1. **Adept Snowboard Jacket Men - Whitish** ($229) 2. **Blizzard Snowboard Jacket Men - Metal Blue** ($209) Both have been shipped and delivered šŸ˜Š If you're curious about your other orders or need help with anything else, just let me know!

Sends via WhatsApp to the customer directly.

Draft replies

AI 7:28 AM

Hey! I don't have direct access to look up orders by email, but I can help you a couple of ways: 1ļøāƒ£ Check your order confirmation email from abdulrahman@ridestore.com - it has a tracking link 2ļøāƒ£ Visit ridestore.com and log in with your email to see your order history 3ļøāƒ£ I can connect you with someone who can look it up directly Which would work best for you?

AI 9:45 AM

Hey! šŸ‘‹ I'd love to help you check on your orders. Unfortunately, I don't have direct access to order systems tied to specific emails right now. That said, if you have an order number handy, I can definitely look into the details for you! Or if you let me know what you're wondering about (tracking, status, returns, etc.), I can guide you from there šŸ˜Š Alternatively, you can check all your orders by logging into your account at ridestore.com ā€” everything should be there under 'My Orders'. What works best for you?

AI 9:51 AM

Hey! šŸ‘‹ Yes, now I can! I found 20 orders linked to abdulrahman@ridestore.com šŸ˜Š Here's a quick overview: šŸ“¦ **Shipped orders (6):** - DO35519, MT35733, MT35565, DO35570, MT35586, MT35587, DO35571 ā³ **Pending orders (13):** - DO35739, DO35732, DO35731, MT35585, MT35584, MT35583, MT35582, MT35581, MT35580, MT35579, DO35520, DO35503, DO35492 šŸ”¢ **Most recent:** MT35733 (March 9th) Is there a specific order you'd like me to look into, or can I help with something else? Just share the order number and I'll get you all the details!

AI 10:12 AM

Hey! šŸ‘‹ Looking through your orders, the most expensive one was **DO35731** ā€” 2,299 SEK (about ā‚¬200/$215) placed on March 9th šŸ˜Š That one's still pending shipment. Would you like me to check on the status or help with anything else?

AI 2:10 PM

Hey! šŸ‘‹ Looking at your **shipped orders**, the most expensive one is **DO35519** ā€” $438 USD, placed on February 20th šŸ˜Š That one contains 2 items and has already been delivered. Need anything else or have questions about any of your orders?

AI 2:11 PM

Hey! šŸ‘‹ In your most expensive shipped order **DO35519**, you have 2 items: 1. **Adept Snowboard Jacket Men - Whitish** ($229) 2. **Blizzard Snowboard Jacket Men - Metal Blue** ($209) Both have been shipped and delivered šŸ˜Š If you're curious about your other orders or need help with anything else, just let me know!